FAQ
Your questions.
Our answers.
Everything you need to know about your vehicle, your workshop visit and aftercare – in one place.
Enquire about your car
01
Vehicle & upgrades
Which upgrade suits my vehicle?
Send us the model, year and an interior photo. For CarPlay, displays and reversing cameras, we check the existing system, connections and desired functions. We discuss camera position, image display and any extra modules with you; the vehicle model alone does not determine compatibility.
Which areas can be illuminated?
From subtle contours to dynamic colour effects: light lines on the dashboard and doors, footwell or handle areas are tailored to your equipment and preferred style.
How is the lighting controlled?
Depending on the agreed system, via an app or the vehicle menu. We show you how it works at handover.
Do you install parts supplied by customers?
We only install products you buy from LEDLUX. This lets us coordinate the product, connections and agreed installation.
Does OEM look mean it is a genuine part?
OEM look means the design follows the style of factory equipment. We discuss the products with you; the term alone does not mean a genuine part or manufacturer approval.
Can the upgrade later be removed without traces?
Holes, modification marks or adhesive traces may remain; starlight headliners retain their openings. We discuss and agree significant permanent modifications before the order.
What happens after a vehicle software update?
Supplementary coding agreed as part of an ambient lighting upgrade may be overwritten. Contact us if this happens. We discuss any chargeable restoration beforehand; statutory defect remedy rights remain unaffected.
Will my vehicle warranty remain valid?
This depends on your warranty provider's terms. Discuss the planned upgrade with them beforehand.
02
Appointment & workshop visit
What information do you need for an enquiry?
Send us the make, model, year and an interior photo. Briefly describe your wishes. This initial enquiry is non-binding.
How do I book an appointment?
The easiest way is via WhatsApp or by phone on +43 676 3900363. Visits and installations are by appointment.
Why is there no fixed price for every car on the website?
Equipment, installation positions and requested functions vary. We discuss the options in advance; the exact scope and total price are agreed at the workshop before you place the order.
How long will my car stay with you?
This depends on the vehicle and installation scope. We agree the planned completion timeframe and collection with you. Visits are by appointment.
What if I cannot keep my appointment?
Contact us directly as early as possible. Cancellations, changes and no-shows are governed by the separate appointment terms agreed before your confirmation.
What if old clips need replacing during disassembly?
Replacement clips and parts for existing damage are not included in the price. If the need only becomes apparent during disassembly, we explain the cost and obtain your consent. We do not charge extra for our own workmanship errors.
When and how do I pay?
The agreed total amount due is paid in cash at vehicle handover after completion, unless we have agreed another payment method.
Where is LEDLUX?
Our workshop is at Klederinger Straße 31/14, 2320 Schwechat, near Vienna. Open route in Google Maps.
03
After installation
What if something does not work as expected after installation?
Contact us directly and describe the issue, ideally with a photo or video. We arrange an inspection with you and assess its connection to the installation. Your statutory warranty rights remain in place.
Can I go straight to another workshop?
Please agree any additional undertaking to cover costs with us in advance. Commissioning another workshop alone does not create such a commitment. Your statutory claims remain unaffected.
Another question about your car?
Send us your idea or speak to us directly. We will work out the next step together.